Box Office Policies

Payments

We accept Visa, MasterCard, American Express, Discover, personal checks (made payable to the Greensboro Symphony Orchestra) and cash. All sales are final.

Refunds/Exchanges

There are no refunds or exchanges on single ticket purchases or returned tickets. Masterworks subscribers have the benefit of exchanging their season tickets. There is no exchange fee for subscribers. Please note: If time allows, you may be asked to mail your tickets to the box office.

Masterworks Season Subscribers only:

Ticket exchanges must be requested by 1:00 p.m. on the day of concert.
E-mail your request to boxoffice@greensborosymphony.org
Call (336) 335-5456 Ext. 224
Mail your tickets to the address listed in the How To Exchange brochure

You will be seated as close as possible to your original seats. You must bring your tickets to Will Call to receive your new tickets.

E-mail is the quickest and best way to exchange.

Donations/Returns

If you are unable to attend a performance at the last minute, your unused ticket can be donated to the Greensboro Symphony Orchestra as a tax-deductible contribution. Simply call the Box Office to turn in your tickets. Your tax receipt will be mailed from the Greensboro Symphony Box Office in December.

Lost Tickets

All lost tickets replaced free of charge.

Sampler Pass

Give the gift of music! Sampler Passes are great gifts for any occasion! Please call the Symphony Box Office at 336.335.5456, Ext. 224, for details.

Group Sales Discounts

Groups of 10 or more people for one concert date can save up to 20% on select tickets for performances. To take advantage of this special advance discount or to receive further information, please call (336) 335.5456, Ext. 224.

Children At The Concert

Children over the age of 6 are welcome to attend Greensboro Symphony performances. Student discounts are available for all concerts. College students need to provide a current, school-issued photo ID to receive a discount.

Handicapped Accommodations

All performance venues are handicapped accessible.

Audio/Visual

The Greensboro Symphony Orchestra strictly prohibits the use of cameras, videos and recorders during all performances. Please turn off all cell phones.

Late Seating Policy

Concerts begin promptly at the scheduled time. In consideration of the performers and patrons, latecomers will be seated at a natural break in the music. If you must leave the hall during the performance, please do so quietly. Re-entry while the concert is in progress will be at the discretion of an usher.

Smoking Policy

All performance halls used by the Greensboro Symphony are smoke-free environments. Thank you for your cooperation.

Emergencies

Emergencies during concerts should be reported to the Symphony Staff or Ushers who are trained to assist concert-goers.

Lost and Found

Lost articles may be claimed at the venue.